From a Different Perspective...

Rosenthal has done it again. Her An American Sickness was a brilliant, insightful indictment of our dysfunctional healthcare system, along...

I know it is one of our largest industries.  I know politicians want us to cut our trade deficits.  But, really, do we feel so good about ou...

If you live in the U.S., you've probably had the experience of paying for a meal using a credit card.  The server takes your card, disap...

No, I'm not going to talk about the Bob Hope-Bing Crosby movie (ask your grandparents).  Rather, I want to cover some new kinds of inter...

A lot of innovation comes from simply looking fresh at a problem, or at something that has grown so familiar to us that we no longer even se...

In Forbes , Dan Gingiss offers this powerful piece of advice for improving customer experience: do simple better.  More precisely, he says ...

In such a technology-dominated era, I keep thinking about why it is that there are no true healthcare technology giants, companies that othe...